KingBet's Privacy Policy — Your Data, Our Responsibility

1Introduction & Scope

Welcome to KingBet. This Privacy Policy explains how KingBet (kingbet.im) collects, uses, stores, and protects your personal information. By using our platform, you are deemed to have accepted the terms of this privacy policy.

This policy applies to all KingBet services — including the website, mobile app, live chat support, and email communications. It applies equally to all users in Bangladesh and every other country where KingBet operates.

If you have any questions about this Privacy Policy, feel free to reach out at any time support@kingbet.imto reach us. Our team is always on hand to help you.

2What Information We Collect

When you create an account or use our services on KingBet, we may collect the following types of information. Each piece of data is collected for a specific and legitimate purpose.

Beyond the information listed above, KingBet does not collect any additional sensitive data, such as religious beliefs, political opinions, or medical history.

3Methods of Data Collection

KingBet collects your information through several methods. Ensuring your consent and awareness at every step is our priority.

• Direct Collection: Information you provide directly during registration, login, KYC submission, and support interactions.
• Automatic Collection: Technical information is collected via cookies and log files during your use of the platform.
• From Third Parties: Verified information received from payment providers or identity verification agencies.
• Public Records: Information verified against government databases where required by law.

4How We Use Your Information

KingBet uses your information only for specific and legitimate purposes. We never sell your data to advertisers or use it for unrelated activities.

• Account Management: Registration, login, password reset, and account security.
• Payment Processing: Processing deposits, sending withdrawals, and confirming transactions.
• Identity Verification: Fulfilling legal requirements for KYC processes and age verification.
• Customer Support: Resolving issues, reviewing complaints, and providing support.
• Fraud Prevention: Detecting suspicious activity and keeping your account secure.
• Responsible Gaming: Monitoring betting behavior to identify and assist users who may be experiencing problems.
• Service Improvement: Anonymous analytics used to improve the user experience.
• Marketing Communications: Promotions and offers are only communicated with your consent.

You can opt out of KingBet marketing emails or notifications at any time. Simply update your notification preferences in your account settings, or reach out to us directly by email.

5Sharing Data with Third Parties

KingBet never sells your personal data. However, limited information may be shared with trusted partners solely for the purpose of operating our services.

• Payment Providers: bKash, Nagad, Rocket, and banks only receive the information necessary to complete a transaction.
• Identity Verification Agencies: Regulated third-party verification services for the KYC process.
• Technology Partners: Server, cloud, and cybersecurity service providers that support the operation of the platform.
• Law Enforcement: Only the minimum necessary information in response to a court order or legal obligation.

In the event of a change in KingBet's business ownership, user data may be transferred to the new owner — however, this Privacy Policy will continue to apply to that data and you will be notified in advance.

6Cookies & Tracking Technologies

KingBet uses cookies and similar technologies on its website to enhance your browsing experience and maintain site functionality.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain KingBet features.

7Data Retention & Deletion Policy

KingBet does not retain data beyond what is necessary. Information is stored in line with legal requirements and business needs, according to the following timeframes:

• Active Account: All information is retained for as long as your account remains active.
• Closed Accounts: Financial records are retained for up to 5 years after account closure (as required by law).
• KYC Documents: Retained for up to 7 years following verification.
• Betting History: Up to 3 years after account closure.
• Log Files: Technical logs are retained for a maximum of 12 months.

Once the applicable retention period expires, your data is deleted securely and permanently. To request data deletion, email us at support@kingbet.im.

8Your Rights

As a KingBet user, you have important rights over your personal data. We respect these rights and are committed to helping you exercise them.

To exercise any of your rights, support@kingbet.im. We will respond within 30 business days of receiving your request. In some cases, complete deletion may not be possible due to legal obligations — we will inform you accordingly.

9Our Security Measures

KingBet uses industry-standard security technology to protect your data. Our security team monitors the platform around the clock.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption — the same standard used by banking systems.
• Two-Factor Authentication (2FA): Two-factor authentication is available for an extra layer of security on account login.
• Database Encryption: All stored sensitive data is encrypted separately.
• Regular Security Audits: Regular system audits conducted by independent third-party experts.
• Access Controls: Only authorized personnel have access to specific data.
• Data Backup: Data is stored in secure, encrypted backup systems.

Please note, however, that no method of transmission over the internet is 100% secure. KingBet applies the highest level of protection available, but in the unlikely event of a security breach, we will notify you immediately and take all necessary steps.

10Children's Privacy

KingBet strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.

• Age verification is mandatory at registration and is reconfirmed during the KYC process.
• If a user registers with a false age and is later found to be underage, their account will be closed immediately.
• If any data from a minor is collected inadvertently, it will be deleted immediately.
• To protect minors, parents and guardians are encouraged to enable parental controls on their children's devices.

If you believe a minor has created an account on KingBet, please support@kingbet.imto report it. We will treat the matter as the highest priority and resolve it as quickly as possible.

11Privacy Policy Updates

KingBet reserves the right to update this Privacy Policy as needed. Changes may occur due to service improvements, legal updates, or the adoption of new technologies.

• At least 14 days in advance A notification will be sent to your registered email.
• The "Last Updated" date at the top of this page will be revised and any amended clauses will be clearly marked.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account and withdraw your balance.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

12Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us. KingBet's data protection team is ready to assist you with any matter.

• Email: support@kingbet.im — Please include "Privacy" in the subject line for privacy-related inquiries.
• Live Chat: KingBet's website live chat is available 24/7.
• Response Time: Standard requests are responded to within 72 hours; urgent matters within 24 hours.